Terms of Service

1About the App

R2R is a professional hotel management application ("the App") that allows hotel businesses to manage rooms, reservations, cleaning schedules, and staff roles. The App is available on Android (and iOS) mobile platforms and Windows desktop.

R2R is a B2B (business-to-business) tool. Access is granted by a hotel's designated administrator to that hotel's staff members. End users of the App are employees or contractors of a hotel business.

2Eligibility & Access

• You must be at least 16 years of age to use this App.
• Your account must be created by your hotel's designated administrator. You cannot self-register.
• You are responsible for keeping your account credentials confidential. Do not share your password with anyone.
• Your access is limited to the hotel(s) and permissions assigned to you by your administrator.
• You must use the App only for legitimate hotel management purposes as authorized by your employer.

3Permitted Use

You may use the App to:

• View and manage room status (cleaning, availability) at hotels you are assigned to
• Create and manage guest reservations (if your role permits)
• Manage staff accounts and hotel settings (if you are an administrator)
• Access reports and operational data for your assigned hotels

4Intellectual Property

The App, including its design, code, graphics, and content, is owned by R2R and protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to use the App solely for its intended hotel management purposes. This license does not allow you to:

• Copy, distribute, or create derivative works of the App
• Sell, sublicense, or otherwise commercially exploit the App
• Remove or alter any proprietary notices or labels

Hotel and reservation data entered into the App belongs to the hotel business that owns that data.

5Data & Privacy

Your use of the App is subject to our Privacy Policy, which is incorporated into these Terms by reference.

As a hotel employee using a work account, your employer (the hotel business) controls the data you enter or access in the App. Your employer is the data controller for guest and operational data; we are the data processor.

We handle your personal data (name, email, role) as described in the Privacy Policy.

6Service Availability

We strive to keep the App available and functioning at all times, but we do not guarantee uninterrupted access. The App depends on third-party infrastructure (Google Firebase) which may experience downtime.

• We reserve the right to update, modify, or discontinue features with or without notice
• We will provide reasonable notice for any planned maintenance that may affect access
• We are not liable for any data loss or disruption caused by infrastructure outages outside our control

7Disclaimer of Warranties

The App is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the App will be error-free, secure, or meet your specific operational requirements.

8Limitation of Liability

To the fullest extent permitted by applicable law, R2R and its developers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the App, including but not limited to:

• Loss of data or revenue
• Errors in reservation or room management data
• Service interruptions
• Unauthorized access to your account

Our total liability to you for any claim arising from use of the App shall not exceed the amount you paid (if any) for the App in the 12 months preceding the claim.

9Account Termination

Your access to the App may be terminated:

• By your hotel's administrator at any time (e.g., if you leave employment)
• By us if you violate these Terms
• By you, by requesting account deletion via our Data Deletion page

Upon termination, your right to access the App ceases immediately. Data retention after termination is governed by our Privacy Policy.

10Changes to These Terms

We may update these Terms from time to time. When we do, we will update the "Last updated" date. For material changes, we will provide notice through the App or by email.

Continued use of the App after updated Terms take effect constitutes acceptance of the new Terms.

11Governing Law

These Terms are governed by and construed in accordance with applicable laws. Any disputes arising from these Terms or your use of the App shall be subject to the jurisdiction of the courts in your country of residence, unless otherwise required by applicable law.

12Contact

For questions about these Terms of Service, contact us:

• Email: balcem.16@gmail.com
• App: R2R