Your Rights

Account & Data Deletion

Request deletion of your R2R account and personal data

You have the right to request deletion of your account and personal data at any time. Requests are processed within 30 days. No questions asked.

How to Request Deletion

1

Option A — Contact your hotel administrator

Because accounts in R2R are created and managed by your hotel's designated administrator, the fastest way to delete your account is to ask your administrator directly. They can remove your account from the app immediately.

2

Option B — Email us directly

Send an email to balcem.16@gmail.com with the subject line Data Deletion Request and include:

  • Your full name
  • The email address associated with your account
  • The name of the hotel you are assigned to (if known)

We will process your request within 30 days and send you a confirmation when it is complete.

What Data Gets Deleted

When your account is deleted, the following data is removed from our systems:

Data Action Timeframe
Your name and email address Deleted Within 30 days
Your login credentials (Firebase Auth) Deleted Within 30 days
Your role and hotel assignments Deleted Within 30 days
Reservations you created (guest data) Retained by hotel Managed by hotel business
Room status changes you made Anonymised Your user ID is removed from logs
Hotel and room data Not affected Belongs to hotel business, not you

Note on Business Data

R2R is a B2B application. Data such as hotel rooms, guest reservations, and operational records belongs to the hotel business — not to individual staff members. Deleting your personal account does not delete the hotel's operational records.

If you are a hotel administrator and wish to delete the entire hotel's data (all rooms, reservations, and staff accounts), please email us at balcem.16@gmail.com with the subject line Hotel Data Deletion Request and provide your hotel name and administrator email. We will confirm ownership and process the request within 30 days.

Confirmation & Timeline