Support

Accounts in R2R are created and managed by your hotel's administrator — you cannot self-register or reset your own password.

Steps to resolve:

• Make sure you are using the exact email address your administrator used to create your account
• Contact your hotel administrator to reset your password or confirm your account is active
• If you are the administrator and are locked out, email us at balcem.16@gmail.com

Only users with the Admin role can create new accounts. Receptionists can create Worker and Hotel Owner accounts.

To create an account: go to Users in the admin dashboard and tap "Add User". Fill in the name, email, role, and assigned hotel(s). The new user can log in immediately with the credentials you set.

Each hotel can operate in one of three modes (set by an Admin from the hotel's detail screen):

• Mode 1 — Daily Reset: All rooms reset to unclean/unreserved at midnight every day. Simple day-by-day operation.
• Mode 2 — Reservation-Based: Reservations span date ranges and persist. Cleaning resets daily.
• Mode 3 — Traffic Light: Rooms display a green/yellow/red status based on how recently they were cleaned. No daily cleaning reset.

To switch: go to Hotels → select the hotel → scroll to "Operating Mode" and tap the desired mode.

Users with the Worker role (or any role with the "Clean Rooms" permission) can mark rooms as clean or unclean from the room list.

Tap on a room card and use the clean/unclean toggle. In Mode 3, this also records the timestamp for the traffic light calculation.

Users with the Receptionist role (or any role with the "Make Reservations" permission) can manage reservations.

To create: tap the room, then "Make Reservation". Fill in guest name, contact, check-in and check-out dates. To cancel: open the existing reservation and tap "Cancel Reservation".

Only the Admin role can upload hotel photos. Go to Hotels → select the hotel → tap "Edit" → tap the photo area to pick an image from your device gallery. The image is automatically compressed and stored in the system.

For best results, use images under 2 MB and ideally 800×600 px or similar proportions.

You can request deletion of your account and personal data at any time. Please visit our Data Deletion page for instructions. Requests are processed within 30 days.

• Check your internet connection — R2R requires a live connection to Firebase
• Force-close and reopen the app
• Make sure you are still assigned to a hotel (your administrator may have changed your assignment)
• If the problem persists, email us at balcem.16@gmail.com with a description of the issue and your device model

We welcome bug reports and feature suggestions! Email us at balcem.16@gmail.com with:

• A clear description of the issue or idea
• Your device model and Android version
• Steps to reproduce (for bugs)
• Screenshots if helpful